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Outage in Ciptex

Call Failures From Subscribers To US Twilio Toll Free Phone Numbers

Resolved Minor
April 24, 2025 - Started 12 months ago - Lasted about 7 hours
Official incident page

Incident Report

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 04/24/2025 06:10PM

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

IDENTIFIED 12 months ago - at 04/24/2025 03:17PM

Twilio are observing call failures from Subscribers To US Twilio Toll Free Phone Numbers. They are currently working with their carrier partner to resolve the issue. We expect to provide another as soon as more information becomes available

INVESTIGATING 12 months ago - at 04/24/2025 11:09AM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 04/24/2025 11:06AM

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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