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Outage in Ciptex

Twilio - Call Failures to and From Twilio Phone Numbers in Spain & Portugal

Resolved Minor
April 28, 2025 - Started 12 months ago - Lasted 1 day
Official incident page

Incident Report

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 04/29/2025 11:10PM

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

IDENTIFIED 12 months ago - at 04/29/2025 07:06PM

We continue experiencing call failures from and to Twilio Spain phone numbers. We have identified that Spain is currently experiencing a significant power outage and we are monitoring the situation closely. We expect to provide another update in 16 hours or as soon as more information becomes available.

IDENTIFIED 12 months ago - at 04/29/2025 05:04AM

The issue affecting inbound and outbound call connectivity to and from Twilio Spain and Portugal phone numbers is still under active investigation. Twilio engineers are working closely with their carrier partner to resolve the problem.
We expect to provide the next update within 8 hours or sooner if new information becomes available.

IDENTIFIED 12 months ago - at 04/28/2025 08:58PM

The issue affecting inbound and outbound call connectivity to and from Twilio Spain and Portugal phone numbers is still under active investigation. Twilio engineers are working closely with their carrier partner to resolve the problem.
We expect to provide the next update within 8 hours or sooner if new information becomes available.

IDENTIFIED 12 months ago - at 04/28/2025 06:31PM

The issue affecting inbound and outbound call connectivity to and from Twilio Spain and Portugal phone numbers is still under active investigation. Twilio engineers are working closely with their carrier partner to resolve the problem.
We expect to provide the next update within 4 hours or sooner if new information becomes available.

IDENTIFIED 12 months ago - at 04/28/2025 02:33PM

The issue affecting inbound and outbound call connectivity to and from Twilio Spain and Portugal phone numbers is still under active investigation. Twilio engineers are working closely with their carrier partner to resolve the problem.
We expect to provide the next update within 4 hours or sooner if new information becomes available.

INVESTIGATING 12 months ago - at 04/28/2025 01:39PM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 04/28/2025 01:36PM

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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