Twilio - High Packet Loss on Inbound Calls to Spain Phone Numbers

The issue affecting call quality for calls to and from a subset of Twilio phone numbers in Spain has been resolved, and the service is functioning normally at this time.

Twilio has started seeing recovery for call quality issues to and from a subset of Twilio phone numbers in Spain. They will continue to monitor to ensure a full recovery and expect to provide another update in 2 hours or as soon as more information becomes available.

Twilio is observing high packet loss on inbound calls to Spain Phone numbers. They are currently working with their carrier partner to resolve the issue and expect to provide another update in 1 hour or as soon as more information becomes available.

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.