Outage in Ciptex

Twilio - Voice insights call summarise delayed

Resolved Minor

July 12, 2025 - Started 9 months ago - Lasted about 2 hours
Official incident page

Incident Report

Twilio is experiencing delays in the availability of Voice Insights Call Summaries for calls in the US1 home region that ended after July 12, 2025 02:16 UTC. Their engineers are working with our carrier partner to resolve the issue and will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Ciptex Twilio Voice Insights

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/12/2025 05:58AM

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

INVESTIGATING 9 months ago - at 07/12/2025 04:27AM

We are continuing to investigate this issue.

INVESTIGATING 9 months ago - at 07/12/2025 04:24AM

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