Twilio - Errors With Multiple Twilio Products

All services impacted by an issue with Flex have recovered and are operating as intended. This incident has been resolved.

Twilio continue to observe recovery across Flex products and features. Error rates have normalised, and they will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 30 minutes or as soon as we have more information available.

Twilio continue to observe recovery across Flex products and features. Error rates have normalised, and they will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 15 minutes or as soon as we have more information available.

Twilio have identified and addressed the issue causing impact across Flex products, and we are observing continued recovery across Flex products and features. Error rates have normalised, and we will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 15 minutes or as soon as we have more information available.

Twilio are experiencing issues with Multiple Flex products, including:

Flex: Flex agents will be unable to login into Flex UI. Both Single-sign on and Console logins are impacted. Tasks will not be created, existing tasks cannot be routed to available workers; and agent state can not be changed. Flex Messaging Channels are down. All Flex calls using Voice are impacted. Calls that were in-progress prior to the incident will not be impacted.

Studio: Customers will experience increased SendToFlex widget failures when calling Task Router to create Tasks.

After further investigation, we can confirm customers are able to log in to the Twilio Console. Our engineering team is actively working to resolve the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.

Twilio are experiencing an issues with multiple the Twilio products including: Flex TaskRouter, Console Logins, Studio, and Voice Services. Their engineering team is actively working to resolve the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.