Twilio - Increase in Voice Call Disconnects in Flex 2.13.x

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Twilio have deployed a permanent code fix on the 24th to address this issue as part of 2.13.2 release. This patch release is automatically applied on login. We'll continue to monitor for associated errors over the next 24 hours.

Twilio have deployed a permanent code fix to address this issue as part of today's 2.13.2 release. This patch release is automatically applied on login. Twilio will continue to monitor for associated errors over the next 24 hours.

Twilio have deployed a temporary fix on the 19th to mitigate impact. They will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.

Twilio have deployed a temporary fix on the 19th to mitigate impact. Twilio are continuing to monitor and will do so until they make a permanent fix available tomorrow.

Twilio Engineering teams are still investigating this issue. We will update in 24 hours or when more information becomes available.

Twilio have detected an increase in voice call disconnects for Flex agents on Flex 2.13.x for the Flex accounts using SSOv2. Engineering teams are investigating. We will update in 24 hours or when more information becomes available.

TwilioEngineering teams are still investigating this issue. We will update when more information becomes available.

Twilio have detected an increase in voice call disconnects for agents inside of Twilio Flex.
Twilio engineering teams are investigating.
We will update you as soon as more information becomes available.

Twilio engineers have been alerted to a potential problem effecting voice calls inside of Twilio Flex.

Engineers are currently investigating and we will update you as soon as we have more information.

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.