Outage in Ciptex

Twilio - Call Failure To a Subset Of Twilio US Phone Numbers

Resolved Minor
July 24, 2025 - Started 3 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Components affected
Ciptex Twilio PSTN
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 07/24/2025 08:17PM

The issue with call failures to a subset of Twilio US phone numbers has been resolved and after investigation Twilio have identified that this incident is not having any customer impact and it is operating normally at this time.

INVESTIGATING 3 days ago - at 07/24/2025 05:16PM

Twilio are observing call failures to a subset of Twilio US phone numbers. Twilio are currently working with their carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 07/24/2025 05:13PM

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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