Outage in Ciptex

Silent Calls / Missing RTP Streams From and To a Subset of Twilio United Kingdom Phone Numbers

Minor
August 05, 2025 - Started about 7 hours ago
Official incident page

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Outage Details

Twilio is observing call RTP missing (audio packets) to a subset of Twilio UK phone numbers. They are currently working with their carrier partner to resolve the issue and expect to provide another update in 1 hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
INVESTIGATING about 4 hours ago - at 08/05/2025 02:54PM

Twilio is still observing call RTP missing (audio packets) to a subset of Twilio UK phone numbers. They are actively working with their carrier partner to resolve the issue and expect to provide another update in 1 hour or as soon as more information becomes available.

MONITORING about 5 hours ago - at 08/05/2025 01:25PM

Twilio has started seeing recovery for the issue causing Missing RTP streams /Silent Calls on inbound and outbound calls to a Subset of Twilio UK phone numbers. They will continue to monitor to ensure a full recovery and expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 6 hours ago - at 08/05/2025 12:09PM

We are continuing to investigate this issue.

INVESTIGATING about 7 hours ago - at 08/05/2025 12:06PM

Twilio is observing call RTP missing (audio packets) to a subset of Twilio UK phone numbers. They are currently working with their carrier partner to resolve the issue and expect to provide another update in 1 hour or as soon as more information becomes available.

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