Outage in Ciptex
Silent Calls / Missing RTP Streams From and To a Subset of Twilio United Kingdom Phone Numbers
Resolved MinorIncident Report
Twilio is observing call RTP missing (audio packets) to a subset of Twilio UK phone numbers. They are currently working with their carrier partner to resolve the issue and expect to provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 08/05/2025 11:30PM
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
INVESTIGATING
9 months ago - at 08/05/2025 02:54PM
Twilio is still observing call RTP missing (audio packets) to a subset of Twilio UK phone numbers. They are actively working with their carrier partner to resolve the issue and expect to provide another update in 1 hour or as soon as more information becomes available.
MONITORING
9 months ago - at 08/05/2025 01:25PM
Twilio has started seeing recovery for the issue causing Missing RTP streams /Silent Calls on inbound and outbound calls to a Subset of Twilio UK phone numbers. They will continue to monitor to ensure a full recovery and expect to provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
9 months ago - at 08/05/2025 12:09PM
We are continuing to investigate this issue.
INVESTIGATING
9 months ago - at 08/05/2025 12:06PM
Twilio is observing call RTP missing (audio packets) to a subset of Twilio UK phone numbers. They are currently working with their carrier partner to resolve the issue and expect to provide another update in 1 hour or as soon as more information becomes available.
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