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Outage in Ciptex

Intermittent Errors for Studio and Phone Numbers

Resolved Minor
August 13, 2025 - Started 8 months ago - Lasted about 19 hours
Official incident page

Incident Report

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Components affected
Ciptex Twilio Studio

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/14/2025 06:50PM

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

INVESTIGATING 8 months ago - at 08/14/2025 04:31AM

Twilio are no longer observing any additional intermittent errors with Number Provisioning, Number Configuration, Number Updates, Number Release, and Studio. They are continuing to investigate root cause to ensure this issue will not recur.

INVESTIGATING 8 months ago - at 08/14/2025 12:06AM

Twilio are observing intermittent errors with Number Provisioning, Number Configuration, Number Updates, Number Release, and Studio. We will provide an update as soon as we have one.

INVESTIGATING 8 months ago - at 08/14/2025 12:05AM

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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