Elevated 63005 Errors for Programmable Messaging Rest API

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Twilio continues to investigate an elevated rate of 63005 errors for Programmable Messaging Rest API. Their engineers are working on the issue and will provide another update in 8 hours or as soon as more information becomes available.

Twilio have implemented a change to retry impacted messages. In the event their partner updates their validation, they will attempt to deliver these messages. If the message expires, customers should receive https://www.twilio.com/docs/api/errors/30036 as the message error code.

Twilio engineers are working on the fix. We will provide another update as soon as more information becomes available.

The issue has been identified. Meta has made a change to enforce prevention of URLs in variables which has resulted in messages failing with error 63005. To avoid these errors, URLs can be utilized in call to action URL buttons. Variables sent in CTA URL fields require the website domain to be static. Alternatively, URLs can be sent in text within a 24 hour conversation window. CTA URL buttons can be used with 'card' https://www.twilio.com/docs/content/twiliocard and 'call-to-action' https://www.twilio.com/docs/content/twilio-call-to-action templates.

Twilio engineers are currently working on a fix.

Twilio are continuing to investigate the issue.

Twilio are currently investigating an elevated rate of 63005 errors for Programmable Messaging Rest API. Their engineers are working on the issue. We will provide another update as soon as more information becomes available.