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Outage in Ciptex

Twilio - Webhooks Failing Across Multiple Services in IE1 region

Resolved Minor
August 28, 2025 - Started 8 months ago - Lasted 1 day
Official incident page

Incident Report

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/29/2025 04:08PM

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

MONITORING 8 months ago - at 08/28/2025 10:10PM

Twilio are monitoring partial recovery on the issue impacting Webhooks to customer systems in IE1. We will provide another update in 8 hours or as soon as more information becomes available.

MONITORING 8 months ago - at 08/28/2025 03:04PM

We are continuing to monitor for any further issues.

MONITORING 8 months ago - at 08/28/2025 03:03PM

We are continuing to monitor for any further issues.

MONITORING 8 months ago - at 08/28/2025 03:03PM

Twilio are continuing their investigation and have identified that the Conference, TwiML, and Text-to-Speech products were affected by the dropped webhooks issue. They are continuing to monitor for any further problems. We will provide another update in two hours.

MONITORING 8 months ago - at 08/28/2025 02:15PM

Twilio are continuing to monitor for any further issues.

MONITORING 8 months ago - at 08/28/2025 01:26PM

Twilio are monitoring partial recovery on the issue impacting Webhooks to customer systems in IE1. We will update in 1 hour or as soon as more information becomes available.

INVESTIGATING 8 months ago - at 08/28/2025 01:19PM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 08/28/2025 01:18PM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 08/28/2025 01:12PM

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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