Outage in Ciptex

Twilio - Errors for the Twilio Rest API Impacting Multiple Twilio Services

Resolved Minor
August 28, 2025 - Started 16 days ago - Lasted 1 day
Official incident page

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Outage Details

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Components affected
Ciptex Twilio PSTN Ciptex Twilio PROXY Ciptex Twilio Conference Ciptex Twilio Queue Ciptex Twilio Studio Ciptex Twilio Recording Ciptex Twilio Recordings
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 08/29/2025 08:44PM

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

INVESTIGATING 16 days ago - at 08/28/2025 10:16PM

Twilio experienced Twilio Rest API issues impacting multiple Twilio services between approximately 10:10 AM PT - 10:20 AM PT. Twilio are continuing to monitor to ensure this issue does not reoccur. Twilio will be monitoring all services to ensure a full recovery and provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 16 days ago - at 08/28/2025 05:52PM

Twilio are experiencing intermittent issues for Messaging, Lookup, Proxy, TaskRouter, and Programmable Voice. We expect to provide another update as soon as more information becomes available.

INVESTIGATING 16 days ago - at 08/28/2025 05:47PM

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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