Twilio - Call setup failures for Twilio SIP using Twilio Interconnect in US2 edge

The issue affecting degraded performance and intermittent call setup failures due to a loss of IP addresses for certain hosts in the US2 region has been resolved and voice services are functioning normally at this time.

Twilio are currently investigating performance issues affecting voice services in the US2 region. Twilio's upstream provider has identified that the issue stems from a loss of IP addresses for certain hosts during a recent maintenance event. While most traffic is being automatically rerouted and voice services remain operational, some customers may experience degraded call performance, intermittent call setup failures, or brief connection delays. Twilio's engineering teams are actively working on a resolution and we expect to provide the next update within 1 hour or as soon as more information becomes available.

Customers connecting to the Twilio SIP edge in us2 using Twilio Interconnect may experience call setup failures. The Twilio engineering teams are actively working to resolve these issues. We expect to provide another update in 30 mins or as soon as more information becomes available.

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.