Outage in Ciptex

Twilio - Multiple Whatsapp Permission Denied Errors

Resolved Minor
September 29, 2025 - Started 7 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Components affected
Ciptex Twilio Messaging Channels
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 09/29/2025 03:58PM

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

MONITORING 7 days ago - at 09/29/2025 01:36PM

Twilio are observing recovery in Outbound Messages via WhatsApp. They will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 7 days ago - at 09/29/2025 01:17PM

Twilio are continuing to observe errors when sending outbound messages via WhatsApp. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 7 days ago - at 09/29/2025 11:55AM

Twilio are observing multiple WhatsApp permission denied errors for customers trying to send messages. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 7 days ago - at 09/29/2025 11:53AM

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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