Potentital Issue Affecting One-Way Audio

The issue causing potential one-way audio has been resolved. All services are now functioning as expected.

We are continuing to monitor for further issues. We will provide an update within 24hours, or when he have had an official confirmation that the issue has been fully resolved.

We are continuing to monitor for any further issues whilst we await an official statement. To the best of our knowledge, calls are traversing normally at this time. We will next update you when we have an official update.

We have started observing recovery for one-way audio on outbound calls. We will update you within 8 hours, or when he have had an official confirmation that the issue has been fully resolved.

Twilio's carrier partner and their partner teams our continuing their investigation. We will update you in 8 hours, or as soon as we have an update.

Twilio's carrier partner has identified an issue and is working with their own partner teams to resolve it. We will update you in 8 hours, or as soon as we have an update.

Twilio is continuing to investigate the issue with their Carrier partner. We will update you in 2 hours or as soon as more information becomes available.

We are continuing to investigate this issue.

Twilio are escalating this with their carrier partners and are continuing to investigate the issue. We will update you in 2 hours or as soon as more information becomes available.

We are currently investigating a potential issue that is affecting one-way audio on outbound calls via the Twilio super-network, whereby clients are unable to hear agents during the call. We are liaising with our partner, Twilio and will update you as soon as we have more information.