Outage in Ciptex
TaskRouter APIs are failing to update worker skills in Flex
Resolved MinorIncident Report
Twilio is currently investigating an issue where the TaskRouter API is failing to update worker skills in Flex, causing errors when supervisors attempt to modify skills. Their engineering team is actively working to identify the root cause and implement a fix and expect to provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 10/13/2025 12:36PM
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
INVESTIGATING
22 days ago - at 10/13/2025 11:17AM
We are continuing to investigate this issue.
INVESTIGATING
22 days ago - at 10/13/2025 11:10AM
Twilio is currently investigating an issue where the TaskRouter API is failing to update worker skills in Flex, causing errors when supervisors attempt to modify skills. Their engineering team is actively working to identify the root cause and implement a fix and expect to provide another update in 1 hour or as soon as more information becomes available.
Latest Ciptex outages
Twilio - Issue with Flex historical reporting - 5 days ago
Investigating a Potential Issue - 15 days ago
Investigating a Potential Issue - 15 days ago
Investigating a Potential Issue - 15 days ago
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