Twilio - Customer Experiencing High Latency and 500 Errors

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Twilio are observing a continued recovery in Twilio services and noticing improvements in latency levels, which remain significantly reduced. Twilio will keep monitoring all services to ensure a full recovery and will provide another update in 24 hours or as soon as more information becomes available.

Twilio are observing a continued recovery in Twilio services and noticing improvements in latency levels, which remain significantly reduced. Twilio will keep monitoring all services to ensure a full recovery and will provide another update in 12 hours or as soon as more information becomes available.

Twilio are observing a continued recovery in Twilio services and noticing improvements in latency levels, which remain significantly reduced. Twilio will keep monitoring all services to ensure a full recovery and will provide another update in 1 hour or as soon as more information becomes available.

After a period of monitoring, Twilio continue observing degradation of the service. Twilio are observing latency and 5xx errors again. Twilio engineers are working to resolve the issue. Customers may see the updates to accounts balance and usage summary on the billing console being delayed, this will be completed shortly after we implement the fix to resolve the original issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Twilio engineers are observing a continued recovery in Twilio services and noticing improvements in latency levels, which remain significantly reduced. Twilio will keep monitoring all services to ensure a full recovery and will provide another update in 4 hours or as soon as more information becomes available.

We are observing a recovery in Twilio services and noticing improvements in latency levels, which have decreased substantially. We will continue to monitor all services to ensure a full recovery and will provide another update in 30 minutes or as soon as more information becomes available.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Twilio are experiencing an issue with multiple Twilio services creating high latency and 500 errors. Their engineering team is actively working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.