Outage in Ciptex

Twilio - Increased Latency and DynamoDB Timeouts Across Roles and Realms

Resolved Minor
December 03, 2025 - Started about 20 hours ago - Lasted about 3 hours
Official incident page

Incident Report

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 12/04/2025 05:26AM

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

INVESTIGATING about 20 hours ago - at 12/04/2025 02:17AM

Twilio are experiencing Increased latency and DynamoDB timeouts across roles and realms. Twilio engineers are working to resolve the issue. We will provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 20 hours ago - at 12/04/2025 02:14AM

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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