Twilio Studio - Elevated 5XX Errors

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Twilio has mitigated the issue impacting the Studio workflow engine, which experienced 5XX errors. Their teams are actively monitoring the situation for any further customer impact. We will provide an update within another 2 hours.

Twilio's automated systems have detected an increase in 5XX errors within the Studio workflow engine. As a result, some customers may experience the following issues, such as Calls may not answer or may hang up unexpectedly and/or inbound messages may not be processed. Twilio engineering teams are actively working to resolve the issue. We will aim to have an update within 1 hour.

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.