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Outage in Ciptex

Twilio - Issue impacting usage reporting, account creation and multiple billing services

Resolved Minor
December 17, 2025 - Started 4 months ago - Lasted about 7 hours
Official incident page

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We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 12/17/2025 08:24PM

The issue affecting normal operations for usage reporting, account creation and multiple billing services has been resolved, and the service is functioning normally at this time.

MONITORING 4 months ago - at 12/17/2025 02:52PM

Usage reporting, account creation and multiple billing services are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 mins or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/17/2025 02:18PM

Twilio are experiencing a disruption impacting usage reporting, account creation and multiple billing services. This may cause delayed usage visibility in the Console and via the public Usage API, prevent new account signups and make pricing lookups unavailable. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/17/2025 02:02PM

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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