Potential issue affecting E-Sign & AI Grammar apps and APIs

YouSign have not observed any new events since the service stabilisation. The application and the v3 API remain fully operational.

As of 11:06 UTC, the application and the v3 API are stable and fully operational.
At this stage, the root cause has not yet been clearly identified. Relevant teams remain fully mobilized, actively monitoring the platform and continuing the investigation to determine the origin of the incident.
We will share further updates as soon as more information becomes available.

We are continuing to investigate this issue.

Since 11:54 AM, the RACE E-Sign and AI Grammar applications and APIs have been experiencing service degradation due to an incident, resulting in intermittent access. Relevant teams are working to resolve the issue.

We will keep you informed of any updates and will confirm once the situation is fully resolved.

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.