Outage in Ciptex
Twilio - Issues Connecting to Video Rooms in the in1 region
Resolved MinorIncident Report
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Components affected
Ciptex Twilio Go Rooms Ciptex Twilio Peer-to-Peer Rooms Ciptex Twilio Group RoomsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 08/05/2026 05:18PM
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
MONITORING
2 days ago - at 08/05/2026 03:40PM
Twilio are observing successful recovery with the issue impacting Video Rooms in the IN1 region. The Twilio engineering team will continue to monitor to ensure full service recovery, and expect to provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
2 days ago - at 08/05/2026 01:52PM
Twilio are still investigating the issue impacting Video Rooms in the IN1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. The Twilio engineering team is actively looking into the root cause, and will provide another update in 8 hours or as soon as more information becomes available.
INVESTIGATING
3 days ago - at 08/05/2026 10:21AM
Twilio are still investigating an issue impacting Video Rooms in the in1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. The Twilio engineering team is actively looking into the root cause, and we will provide another update in 4 hours or as soon as more information becomes available.
INVESTIGATING
3 days ago - at 08/05/2026 07:50AM
Twilio are still investigating an issue impacting Video Rooms in the in1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. The Twilio engineering team is actively looking into the root cause, and we will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
3 days ago - at 08/05/2026 07:07AM
Twilio are currently investigating an issue impacting Video Rooms in the in1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. The Twilio engineering team is actively looking into the root cause, and we will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
3 days ago - at 08/05/2026 07:00AM
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
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