Outage in Ciptex

PCI - Intermittent Card Payment Failures

Resolved Minor

August 13, 2026 - Started about 15 hours ago - Lasted about 3 hours
Official incident page

Incident Report

We are aware of a further occurrence of intermittent card payment failures, following the issue resolved earlier today. Engineers are investigating whether this is linked to the same cause or a separate factor. We will provide a further update within the next 2 hours, or sooner if new information becomes available.

Components affected

Ciptex NOC General Notifications

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Latest Updates ( sorted recent to last )

RESOLVED about 12 hours ago - at 08/13/2026 09:25PM

After a period of monitoring, we can confirm that the issue is fully resolved and all systems are back to normal operation.

MONITORING about 14 hours ago - at 08/13/2026 07:35PM

A fix has been deployed and all services are fully operational. Our team is actively monitoring performance to ensure continued stability.

INVESTIGATING about 15 hours ago - at 08/13/2026 06:14PM

We are aware of a further occurrence of intermittent card payment failures, following the issue resolved earlier today. Engineers are investigating whether this is linked to the same cause or a separate factor.

We will provide a further update within the next 2 hours, or sooner if new information becomes available.

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