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Outage in Ciptex

Voice Call Failures and Post Dial Delay from a Subset of Twilio Phone Numbers to United Kingdom

Minor
August 27, 2026 - Started 2 days ago
Official incident page

Incident Report

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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Latest Updates ( sorted recent to last )
MONITORING about 3 hours ago - at 08/29/2026 11:42AM

We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability.

We will provide another update in 16 hours or as soon as more information becomes available.

MONITORING about 13 hours ago - at 08/29/2026 02:12AM

We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability.

We will provide another update in 8 hours or as soon as more information becomes available.

MONITORING about 17 hours ago - at 08/28/2026 10:07PM

Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability.

We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING about 18 hours ago - at 08/28/2026 08:54PM

We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability.

We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 20 hours ago - at 08/28/2026 07:23PM

We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability.

We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 21 hours ago - at 08/28/2026 06:19PM

Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability.

We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 1 day ago - at 08/28/2026 02:25PM

Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability.

We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 1 day ago - at 08/28/2026 07:02AM

Our customers may be experiencing voice call post dial delay and call failures from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom.

The Twilio team has identified the cause, and is working to resolve the issue.

We will provide another update in 16 hours or as soon as more information becomes available.

IDENTIFIED 2 days ago - at 08/27/2026 08:59PM

Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

IDENTIFIED 2 days ago - at 08/27/2026 02:46PM

Our customers may be experiencing voice call post dial delay and call failures from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom.

The Twilio team has identified the cause, and is working to resolve the issue.

We will provide another update in 1 hour or as soon as more information becomes available.

IDENTIFIED 2 days ago - at 08/27/2026 12:54PM

Our customers may be experiencing voice call post dial delay and call failures from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom.

The Twilio team has identified the cause, and is working to resolve the issue.

We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 08/27/2026 11:48AM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 08/27/2026 11:47AM

Our customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom.

Our team is actively investigating this issue, and we will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 08/27/2026 11:45AM

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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