Outage in Circle CI

Web UI returning 404

Resolved Major
May 25, 2022 - Started over 3 years ago - Lasted 38 minutes
Official incident page

Incident Report

We are experiencing an issue with our web UI intermittently showing a 404 error. Pipelines are still being triggered and jobs are running. Refreshing the page may result in successfully returning the page. We are investigating the cause and will update in due course.
Components affected
Circle CI CircleCI UI

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 05/25/2022 01:37PM

We are now seeing normal operation and all affected pages should now be accessible. We are continuing to monitor.

IDENTIFIED over 3 years ago - at 05/25/2022 01:33PM

We are migrating traffic to our API gateway and we are seeing a reduction in 404 errors. Project Settings and Runner pages in the UI are still affected. We are continuing to monitor.

IDENTIFIED over 3 years ago - at 05/25/2022 01:16PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 3 years ago - at 05/25/2022 01:15PM

The 404 errors are tied to a subset of our infrastructure and are intermittent. We have identified the cause of the incident and our engineering teams are working on a fix. Users can attempt to refresh the page if receiving a 404.

INVESTIGATING over 3 years ago - at 05/25/2022 01:02PM

We are experiencing an issue with our web UI intermittently showing a 404 error. Pipelines are still being triggered and jobs are running. Refreshing the page may result in successfully returning the page. We are investigating the cause and will update in due course.

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