Outage in Circle CI

GitLab projects are not building

Resolved Minor
August 25, 2025 - Started 13 days ago - Lasted about 7 hours
Official incident page

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Outage Details

GitLab jobs are currently not building due to a "Failed to get credential" error. We are currently investigating this issue.
Components affected
Circle CI Pipelines & Workflows
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 08/25/2025 04:32PM

This incident has been resolved.

MONITORING 13 days ago - at 08/25/2025 02:29PM

On August 21st, GitLab had an incident which meant we did not get refresh tokens, which caused in the invalidation of the credentials we had stored.

As a result, any trigger currently resulting in a Failed to get credential will no longer trigger pipelines in CircleCI. However, since the incident with GitLab has been resolved, simply deleting and re-creating the trigger within CircleCI will result in a new valid credential set and ensure pipelines can trigger moving forward.

Customer Action Required: Delete and re-create the GitLab trigger within your CircleCI project

IDENTIFIED 13 days ago - at 08/25/2025 11:05AM

We've identified the issue and are working on resolving the issue. For some customers you may need to take action before building resumes, we will follow this update with instructions shortly. Thank you for your patience.

INVESTIGATING 13 days ago - at 08/25/2025 09:46AM

GitLab jobs are currently not building due to a "Failed to get credential" error. We are currently investigating this issue.

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