Issues with jobs starting for certain Bitbucket users

This issue has been resolved. Organizations using Bitbucket are now able to build successfully following mitigation actions we implemented earlier today.

What happened: We identified an issue where retrieving user identities from Bitbucket was encountering rate limiting for accounts with extensive project configurations. This was caused by recent changes to Bitbucket's rate limiting behavior that were enforced in late December 2025. Our mitigating actions helped resolve the issue for most of the affected organizations.

Current status: Organizations that were previously unable to build are now building successfully. A small number of individual users with access to very large numbers of repositories may still occasionally encounter rate limiting by Bitbucket during the identity retrieval process. These users can have another team member trigger builds as a workaround.

If you continue to experience issues: Please reach out to us via your regular support channels.

We have implemented mitigation measures to address the issue affecting Bitbucket users and are seeing significant improvement. Organizations that were previously unable to build are now building successfully.

What's impacted: Bitbucket users with a large number of projects may experience job failures during the build start process. Failed jobs will present with a 404 error page.

What's happening: We identified an issue where retrieving user identities from Bitbucket was encountering rate limiting for accounts with extensive project configurations. We have taken mitigating actions, which has resolved the blocking issue for most customers.

What to expect: Organizations that were previously unable to build should now be able to build successfully. Individual users with access to very large numbers of repositories may still occasionally encounter rate limiting by Bitbucket during the identity retrieval process.

Next update: Our engineering team is continuing to investigate the recent changes in rate limiting behavior by Bitbucket. We will update our users as we have new information to share. If you are impacted by this issue and have any questions, please reach out to us via your regular support channels.

We are continuing to investigate an issue affecting Bitbucket users with a large number of projects. Jobs are failing to start for these users, and we are working to understand and mitigate the underlying rate limiting behavior.

What's impacted: Bitbucket users with a large number of projects may experience job failures during the build start process. Failed jobs will present with a 404 error page.

What's happening: We're continuing to investigate an issue where retrieving user identities from Bitbucket is encountering rate limiting for accounts with extensive project configurations. This prevents the user profile build process from completing, which blocks jobs from starting.

What to expect: Bitbucket users with large numbers of projects may continue to experience intermittent job start failures until we can resolve the rate limiting issue.

Next update: Our engineering team is continuing to investigate and work toward mitigation. We will update our users as we have new information to share or by Jan 09, 2026 - 22:00 UTC (within 24 hours). If you are impacted by this issue and have any other questions, please reach out to us via your regular support channels.

We are continuing to investigate and are working with upstream providers to determine a resolution.

We have identified an issue with retrieving user identities from Bitbucket and are continuing to investigate.

A small subset of Bitbucket users are currently affected by an issue causing jobs to fail to start.
This presents as a failed job that leads to a 404 page.
We are currently investigating this and the affected user accounts.