Outage in CircleLoop

Outbound Calling Issues

Resolved Minor

July 20, 2026 - Started 15 days ago - Lasted 44 minutes
Official incident page

Incident Report

We are aware of reports that some customers are currently unable to make outbound calls. Initial indications suggest this may be caused by an external issue, but we are actively investigating to confirm the cause. During this incident, some customers may receive messages stating that their service has been suspended. Please disregard these messages while we continue our investigation. We will provide further updates as soon as more information becomes available.

Components affected

CircleLoop Outbound calls

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Latest Updates ( sorted recent to last )

RESOLVED 15 days ago - at 07/20/2026 09:34AM

This incident has been resolved.

MONITORING 15 days ago - at 07/20/2026 09:23AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 15 days ago - at 07/20/2026 09:15AM

We are continuing to investigate this issue.

INVESTIGATING 15 days ago - at 07/20/2026 09:02AM

We are aware of reports that some customers are currently unable to make outbound calls. Initial indications suggest this may be caused by an external issue, but we are actively investigating to confirm the cause.

During this incident, some customers may receive messages stating that their service has been suspended. Please disregard these messages while we continue our investigation.

We will provide further updates as soon as more information becomes available.

Latest CircleLoop outages

Calls failing on iOS and Android - 7 days ago

Integration errors - 12 days ago

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Android Inbound Call Routing Error - 5 months ago

Voicemail Records Failure; Inbound Call Redirect Failure; International Outbound Calls Failure - 5 months ago

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