Outage in Cisco Secure Access
Cisco Secure Access - File scanning services operating in fail-open mode - US West DCv2 (Los Angeles 2)
Resolved MinorIncident Report
Summary AI Generated
**Summary:** On September 17, 2026, Cisco Secure Access experienced a 19-minute incident in the US West DCv2 (Los Angeles 2) region where file scanning services entered fail-open mode, allowing network traffic to pass through without completing file inspection. This affected Data Loss Prevention and Web Security components, meaning files were not being properly scanned during transit. The incident was classified as minor and resolved within 19 minutes.
We are investigating an issue affecting file scanning services for customers connecting through the US West region. Affected file scanning requests may operate in fail-open mode, allowing traffic to continue without completing file inspection.
Our engineering teams are actively investigating. Updates and additional details will be provided as new information becomes available.
We appreciate your patience and understanding during this time.
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INVESTIGATING
9 days ago - at 09/17/2026 11:52PM
We are investigating an issue affecting file scanning services for customers connecting through the US West region. Affected file scanning requests may operate in fail-open mode, allowing traffic to continue without completing file inspection.
Our engineering teams are actively investigating. Updates and additional details will be provided as new information becomes available.
We appreciate your patience and understanding during this time.
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