Secure Email Cloud Gateway (CES) Data Center Migration London to Frankfurt

Informational

When: Starting June 2, 2025

What: Cisco decommissioning our London data center for our Cloud Email Security (CES) hosted devices.

Moving services from London to Frankfurt datacenters involves the seamless migration of critical infrastructure, applications, and data between two major European hubs. This process requires careful planning to ensure minimal disruption to business operations, optimized network performance, and compliance with data residency regulations. By relocating services to Frankfurt, organizations can leverage improved scalability, enhanced security measures, and access to central European customers. The migration also involves key considerations such as latency, bandwidth optimization, and potential impacts on service-level agreements (SLAs) to ensure continued efficiency and reliability during and after the transition. Note: Data Center pair in Amsterdam will not be impacted.

Resource and more information: http://cs.co/9009UUTUl

TAC Service Portal: https://mycase.cloudapps.cisco.com/case

To reach TAC by Phone: http://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html