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Outage in Cisco Secure Email

Changes to Email Submission Add-in

Resolved Minor
May 30, 2025 - Started 11 months ago - Lasted 2 months

Incident Report

Important Update: Changes to Email Submission Add-in (Effective June 1, 2025)

We're enhancing the security of the Email Submission Add-in by integrating with Microsoft Nested App Authentication (NAA).

Key changes include:
• Administrator Consent Required: Starting June 1, 2025, admins must provide consent to enable email submissions to Cisco.
• New Software Installation: Admins must download the updated manifest.xml file and install the new Submission Add-in.
• Legacy Token Deprecation: The current add-in will stop working after Microsoft revokes legacy tokens in June 2025.

Actions Required (Starting May 30, 2025)
1. Remove the current Submission Add-in from admin.microsoft.com.
2. Download the updated manifest.xml file.
3. Install the new Submission Add-in.
4. Provide administrator consent for Secure Email Submission Add-In

We encourage you to begin this transition as soon as possible to avoid disruptions. For more information, see the User Guide for Submission Add-In at https://www.cisco.com/c/dam/en/us/td/docs/security/email_encryption/add-ins/submission/10-0/submission-add-in-user-guide.pdf.

Please note that this is applicable only to Exchange Online.

Thank you for your cooperation.

If you have any urgent questions about this maintenance or the possible impact, please contact Cisco TAC: http://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html

Components affected
Cisco Secure Email CES Americas Cisco Secure Email CES Asia Cisco Secure Email CES Canada Cisco Secure Email CES Europe (Germany) Cisco Secure Email CES Europe (London)

Latest Cisco Secure Email outages

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