Outage in Cisco Security Cloud

Cisco Customer Identity (CCI) redirect issue

Resolved Minor

February 10, 2022 - Started about 4 years ago - Lasted about 3 hours
Official incident page

Incident Report

SecureX users that sign in via their Cisco Customer Identity (CCI) may not be automatically directed to the CCI sign-on form when they initially enter their email address on sign-on.security.cisco.com. Instead, the user is shown a password field. If the user attempts to sign in with a password, an error message is displayed: "Unable to sign in. Please verify that you have created your account..." We are actively working on a resolution, but as a workaround, to sign in to SecureX: • Click on "Other login options" • Then, click on the "Cisco" button

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Latest Updates ( sorted recent to last )

RESOLVED about 4 years ago - at 02/10/2022 09:17PM

This incident has been resolved.

IDENTIFIED about 4 years ago - at 02/10/2022 06:37PM

SecureX users that sign in via their Cisco Customer Identity (CCI) may not be automatically directed to the CCI sign-on form when they initially enter their email address on sign-on.security.cisco.com.

Instead, the user is shown a password field. If the user attempts to sign in with a password, an error message is displayed: "Unable to sign in. Please verify that you have created your account..."

We are actively working on a resolution, but as a workaround, to sign in to SecureX:
• Click on "Other login options"
• Then, click on the "Cisco" button

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