Outage in Cisco Umbrella
Umbrella - Connectivity issue - Europe
Resolved MajorIncident Report
Summary AI Generated
Cisco Umbrella experienced a connectivity issue at the Europe Germany data center that affected customers connecting to that location for 45.9 hours. The service was mitigated by taking the affected data center out of rotation and routing customer traffic through redundant data centers. The issue was fully resolved and all services returned to normal operation.
We are investigating a potential issue with Cisco Secure Access service affecting customers connecting to the data center.
We are facing issue with Europe Germany Data centre, for the Mitigation we are getting it Out of Rotation. Customer service will be routed through redundant data centers.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/11/2026 04:55AM
The issue affecting Cisco Umbrella and Secure Connect in Europe Germany Data Center has been resolved.
All services are now operating normally.
We apologize for any inconvenience caused and thank you for your patience.
We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your experience.
INVESTIGATING
3 days ago - at 05/09/2026 09:17AM
The Data centre is now Out of Rotation, all the customers traffic will be routed through the redundant data centres. Team will get the Data centre back in service after the maintenance.
INVESTIGATING
3 days ago - at 05/09/2026 07:03AM
We are investigating a potential issue with Cisco Secure Access service affecting customers connecting to the data center.
We are facing issue with Europe Germany Data centre, for the Mitigation we are getting it Out of Rotation. Customer service will be routed through redundant data centers.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
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