Outage in Cisco Umbrella
[Cisco Secure Connect] – New Connections Redirected in Europe (France)
Resolved MinorIncident Report
Summary AI Generated
Cisco Umbrella's Europe (France) data center experienced elevated capacity utilization, causing it to be temporarily removed from rotation for new connections over approximately 8.6 hours. Existing connections were unaffected, while new connection attempts were automatically redirected to the nearest available data center; users connecting via location-specific addresses may have encountered certificate warnings. The capacity condition was fully resolved and Cisco Secure Connect Remote Access client connections returned to normal operation.
We are currently monitoring elevated capacity utilization at the Europe (France) data center. To maintain service quality, this location has been temporarily removed from rotation for new connections. Customers with existing connections will remain connected and can continue using the service without interruption. New connection attempts will be automatically redirected to the nearest available data center configured for your organization. Customers connecting using a location-specific address may receive a certificate warning. We recommend using the automatic selection address to ensure seamless connectivity.
Our engineering team will continue to monitor capacity throughout the day and will provide further updates as more information becomes available.
We sincerely appreciate your patience and understanding.
We're Here to Help
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 08/19/2026 04:20PM
The capacity condition affecting Europe (France) has been resolved. Cisco Secure Connect Remote Access client connections are operating normally.
We’re Here to Help
If you have any questions or need assistance, please contact our support team.
INVESTIGATING
13 days ago - at 08/19/2026 07:49AM
We are currently monitoring elevated capacity utilization at the Europe (France) data center. To maintain service quality, this location has been temporarily removed from rotation for new connections. Customers with existing connections will remain connected and can continue using the service without interruption. New connection attempts will be automatically redirected to the nearest available data center configured for your organization. Customers connecting using a location-specific address may receive a certificate warning. We recommend using the automatic selection address to ensure seamless connectivity.
Our engineering team will continue to monitor capacity throughout the day and will provide further updates as more information becomes available.
We sincerely appreciate your patience and understanding.
We're Here to Help
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
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