Outage in Cisco Web Security

Urgent ESA Issue - 2021-11-16-01

Resolved Major

November 16, 2021 - Started about 4 years ago - Lasted about 1 hour
Official incident page

Incident Report

Issue History 2021-11-16 09:50 ET - Document created Problem Description Experiencing 502/504 bad gateway errors when accessing URLs that have been re-written by the ESA and are attempting to navigate to secure-web.cisco.com. Problem Symptoms Unable to navigate to re-written URLs that are being redirected to secure-web.cisco.com. 502/504 bad gateway errors. Workaround/Solution None at this time For More Information If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods: Open a service request on Cisco.com By email By telephone Please follow the link below to stay updated on this incident using our community forum: https://community.cisco.com/t5/security-urgent-notices/urgent-esa-issue-2021-11-16-01/ta-p/4503588

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Latest Updates ( sorted recent to last )

RESOLVED about 4 years ago - at 11/16/2021 03:45PM

2021-11-16 10:30 ET - Proper teams were looped in, and a fix has been put into place. As of now, the issue looks to be resolved as per our testing. If you have any further questions, please reach out to Cisco TAC.

INVESTIGATING about 4 years ago - at 11/16/2021 02:53PM

Issue History

2021-11-16 09:50 ET - Document created

Problem Description

Experiencing 502/504 bad gateway errors when accessing URLs that have been re-written by the ESA and are attempting to navigate to secure-web.cisco.com.

Problem Symptoms

Unable to navigate to re-written URLs that are being redirected to secure-web.cisco.com. 502/504 bad gateway errors.

Workaround/Solution

None at this time

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

Open a service request on Cisco.com
By email
By telephone

Please follow the link below to stay updated on this incident using our community forum:
https://community.cisco.com/t5/security-urgent-notices/urgent-esa-issue-2021-11-16-01/ta-p/4503588

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