Outage in CIT Geneseo
Sporadic "Service Unavailable" messages while trying to access Banner Admin Pages
Resolved MinorIncident Report
After the SUNY ITEC middleware server patching this morning we are seeing sporadic "Service Unavailable" messages while trying to access Banner Admin Pages. A service down ticket has been submitted with ITEC.
If you receive this message, please try a different browser, a private/incognito browser, clear cache, etc. Keep trying. People have been able to connect after multiple attempts. There are most likely one or more tomcat services down in our pool.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 11/25/2025 04:51PM
This incident has been resolved.
MONITORING
3 months ago - at 11/25/2025 03:39PM
We are continuing to monitor for any further issues.
MONITORING
3 months ago - at 11/25/2025 03:39PM
ITEC believes that they have resolved the issue. It was directly related to the middleware server patching this morning.
Our checkouts in CIT look good. Please let me know if you continue to experience issues.
INVESTIGATING
3 months ago - at 11/25/2025 02:34PM
Our service down ticket with ITEC has been assigned and the middleware team is investigating.
INVESTIGATING
3 months ago - at 11/25/2025 02:02PM
After the SUNY ITEC middleware server patching this morning we are seeing sporadic "Service Unavailable" messages while trying to access Banner Admin Pages. A service down ticket has been submitted with ITEC.
If you receive this message, please try a different browser, a private/incognito browser, clear cache, etc. Keep trying. People have been able to connect after multiple attempts. There are most likely one or more tomcat services down in our pool.
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