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Outage in CIT Geneseo

Mathematica Service Disruption

Resolved Minor
October 30, 2025 - Started 4 months ago - Lasted 19 days
Official incident page

Incident Report

Mathematica is currently experiencing a service disruption. Users may experience issues related to activating or logging in to Mathematica due to this outage. According to https://support.wolfram.com/topic/mathematica the following services are impacted: Wolfram product activation, licensing, purchasing and account services. They are actively working to restore functionality.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 11/18/2025 01:24PM

This incident has been resolved.

IDENTIFIED 3 months ago - at 11/06/2025 11:12PM

Mathematica is still experiencing a service disruption. Users may experience issues related to activating or logging in to Mathematica due to this outage. You can follow their status page here for updates: https://support.wolfram.com/.

In the meantime Mathematica can be accessed on the virtual lab: https://geneseo.atlassian.net/wiki/spaces/HELP/pages/76775533/Virtual+Lab+How+to+Access

For instructions on how to activate on the virtual lab please follow the steps on this Self-Help Page:
https://geneseo.atlassian.net/wiki/spaces/HELP/pages/76780100/Mathematica+Installation+and+Licensing+Instructions#Activating-Mathematica-on-the-Virtual-Lab

IDENTIFIED 4 months ago - at 10/31/2025 12:13PM

Mathematica is still experiencing a service disruption. Users may experience issues related to activating or logging in to Mathematica due to this outage. According to https://support.wolfram.com/topic/mathematica the following services are impacted: Wolfram product activation, licensing, purchasing and account services. They are actively working to restore functionality.

Mathematica can be accessed on the virtual lab in the meantime: https://geneseo.atlassian.net/wiki/spaces/HELP/pages/76775533/Virtual+Lab+How+to+Access

IDENTIFIED 4 months ago - at 10/30/2025 08:27PM

Mathematica is currently experiencing a service disruption. Users may experience issues related to activating or logging in to Mathematica due to this outage.

According to https://support.wolfram.com/topic/mathematica the following services are impacted: Wolfram product activation, licensing, purchasing and account services. They are actively working to restore functionality.

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