Outage in CIT Geneseo

AWS (Amazon Web Services) Global Outage

Resolved Major

October 20, 2025 - Started 4 months ago - Lasted about 22 hours
Official incident page

Incident Report

Amazon Web Services, which provide infrastructure for many services, are currently recovering from a global outage (https://health.aws.amazon.com/health/status) that affected a large number of applications and services. Most systems have started to recover, but Adobe and Atlassian Jira are still experiencing effects. https://status.adobe.com/ https://status.atlassian.com/ We will update as we receive new information.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/21/2025 10:42AM

Amazon has resolved their infrastructure issue, and our vendors have reported services have returned to normal. Please let us know if you notice any lingering problems as a result of the outage at https://help.geneseo.edu/cit

IDENTIFIED 4 months ago - at 10/20/2025 05:39PM

As the AWS outage continues, we are discovering more affected systems.
Brightspace - general slowness, assignment submission errors, document previews not loading, issues accessing course content
Navigate - slowness, search errors
CIT Self Help (Atlassian Confluence) - search errors, page loading errors

IDENTIFIED 4 months ago - at 10/20/2025 12:15PM

Amazon Web Services, which provide infrastructure for many services, are currently recovering from a global outage (https://health.aws.amazon.com/health/status) that affected a large number of applications and services.

Most systems have started to recover, but Adobe and Atlassian Jira are still experiencing effects.
https://status.adobe.com/
https://status.atlassian.com/

We will update as we receive new information.

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