Outage in CIT Geneseo

Account creation problems

Resolved Major

July 29, 2025 - Started 9 months ago - Lasted about 2 hours
Official incident page

Incident Report

Some new accounts are not properly syncing from our on premises Active Directory to Microsoft's cloud Entra ID directory. These accounts to do not successfully finish the claim process and are unable to log in to any SSO services. We are investigating the problem now.

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/29/2025 06:06PM

There was an issue with directory replication that has now been resolved. Syncing is again working properly and new accounts can be claimed properly. If you encounter any further problems, please Ask CIT! Call 585-245-5588, email helpdesk@geneseo.edu, or submit a request to https://geneseo.atlassian.net/servicedesk/customer/portal/12/group/28/create/153 and we'll be happy to assist you.

INVESTIGATING 9 months ago - at 07/29/2025 03:37PM

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