Outage in Clanwilliam Health Service

Care Connect Submission Failures

Resolved Major
August 19, 2025 - Started about 1 month ago - Lasted 18 days
Official incident page

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Outage Details

Customers are unable to submit ereferral form.
Components affected
Clanwilliam Health Service HealthLink Smart Form - CareConnect eReferrals Clanwilliam Health Service HealthLink Smart Form - CareConnect eReferrals - Addendum
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 09/06/2025 10:28PM

This incident has been resolved.

INVESTIGATING 20 days ago - at 09/01/2025 02:46AM

The CareConnect eReferrals service is currently experiencing intermittent failures due to an issue at Health New Zealand.

You may be unable to submit referral forms successfully at this time. If a submission fails, please ensure you review any parked forms and resubmit them later. Failure to do so will result in the referral not reaching the intended Health New Zealand service.

All other forms are functioning normally.

INVESTIGATING about 1 month ago - at 08/19/2025 10:54PM

Customers are unable to submit ereferral form.

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