Outage in Classcraft

Performance degradation

Resolved Minor
September 01, 2022 - Started about 3 years ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently experiencing some performance issues, for the first time in a long long time. It's been a real needle in a haystack trying to find the issue, but it seems to be related to an obscure bug occurring when importing certain non-standard image formats into Quests (base64). We're working as fast as we can to solve the issue and hope to be fully operational ASAP
Components affected
Classcraft Game

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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 09/01/2022 08:11PM

We've identified what could be the root cause and a fix has been implemented. We are monitoring the results. We apologize for any inconvenience. We will provide updates here soon.

INVESTIGATING about 3 years ago - at 09/01/2022 03:43PM

We are currently experiencing some performance issues, for the first time in a long long time. It's been a real needle in a haystack trying to find the issue, but it seems to be related to an obscure bug occurring when importing certain non-standard image formats into Quests (base64). We're working as fast as we can to solve the issue and hope to be fully operational ASAP

Latest Classcraft outages

Cloud infrastructure problem - almost 3 years ago
Performance issue - almost 3 years ago
Google Authentication issue - about 3 years ago
Cloud infrastructure problem - about 3 years ago
Performance degradation - almost 4 years ago

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