Outage in ClassLink

Roster Server Admin Console Internal Error

Resolved Minor
May 02, 2022 - Started over 3 years ago - Lasted 32 minutes
Official incident page

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Outage Details

We are currently investigating reports of an Internal Error in the Roster Server Console for a subset of school organizations. This is preventing ClassLink Tenant Administrators from accessing Roster Server console modules when using the Chrome browser. This incident has no impact on end-users. LaunchPad and single sign-on apps are not affected and continue to operate normally.
Components affected
ClassLink Roster Server
Latest Updates ( sorted recent to last )
IDENTIFIED over 3 years ago - at 05/02/2022 08:40PM

The issue has been identified. A fix has been applied to a test environment for confirmation and will be pushed to production momentarily.

INVESTIGATING over 3 years ago - at 05/02/2022 08:10PM

We are currently investigating reports of an Internal Error in the Roster Server Console for a subset of school organizations. This is preventing ClassLink Tenant Administrators from accessing Roster Server console modules when using the Chrome browser. This incident has no impact on end-users. LaunchPad and single sign-on apps are not affected and continue to operate normally.

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