Outage in ClassLink
Roster Server System Issue
Resolved Minor
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Outage Details
We've identified issues with the latest Roster Server release that impacted specific 'all-users' rule-based permissions as well as resource data sharing. This will impact data shared with vendors. A release for SIS API connector mappings may also cause issues - Roster Server thresholds will be triggered. This incident may also impact end-users for LaunchPad applications assigned by Roster Server permissions - these applications may not appear in My Apps.
All other LaunchPad functions continue to operate normally, including My Files and Analytics.
The team is currently working on a hotfix to address this incident and will be released later today. Depending on sync times, data may take up to 24 hours to be updated.
For assistance with Roster Server, please contact our help desk.
Latest Updates ( sorted recent to last )
MONITORING
almost 3 years ago - at 08/05/2022 08:07PM
The hotfix has been released to production. Our team is reviewing tenant Roster Servers to confirm. Thanks for your patience.
IDENTIFIED
almost 3 years ago - at 08/05/2022 03:55PM
We've identified issues with the latest Roster Server release that impacted specific 'all-users' rule-based permissions as well as resource data sharing. This will impact data shared with vendors. A release for SIS API connector mappings may also cause issues - Roster Server thresholds will be triggered. This incident may also impact end-users for LaunchPad applications assigned by Roster Server permissions - these applications may not appear in My Apps.
All other LaunchPad functions continue to operate normally, including My Files and Analytics.
The team is currently working on a hotfix to address this incident and will be released later today. Depending on sync times, data may take up to 24 hours to be updated.
For assistance with Roster Server, please contact our help desk.
Latest ClassLink outages
Logging into ClassLink with Google or Entra - about 1 month ago
My Apps - Folders Renamed - 3 months ago
LaunchPad Intermittent Login Issue - 4 months ago
Roster Server Import Issue - 5 months ago
410 Error - LaunchPad with AD Integration - 5 months ago
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