Outage in ClassLink

LaunchPad Slow Logins

Resolved Minor
September 22, 2022 - Started about 3 years ago - Lasted about 4 hours
Official incident page

Incident Report

We're investigating slow logins into LaunchPad. My Apps may also display an internal server error - as a temporary workaround, refreshing the page may help load My Apps. Our teams are working to remedy and monitor the situation.
Components affected
ClassLink My Apps ClassLink Reporting ClassLink Roster Server ClassLink Active Directory Integration

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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 09/22/2022 04:42PM

Response times have normalized and we'll continue to monitor the system throughout the day. Thanks for your patience.

IDENTIFIED about 3 years ago - at 09/22/2022 04:28PM

Loading response times into My Apps, Roster Server, and Analytics have improved and we continue to address the issue. Another update will be posted shortly.

INVESTIGATING about 3 years ago - at 09/22/2022 02:48PM

We are continuing to investigate this issue.

INVESTIGATING about 3 years ago - at 09/22/2022 02:41PM

Accessing the Roster Server admin console may also throw an internal server error. Refreshing the page or relaunching the Roster Server app should load the console. Thank you for your patience.

INVESTIGATING about 3 years ago - at 09/22/2022 02:29PM

We're investigating slow logins into LaunchPad. My Apps may also display an internal server error - as a temporary workaround, refreshing the page may help load My Apps. Our teams are working to remedy and monitor the situation.

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