Outage in ClassLink

LaunchPad My BackPack

Resolved Minor
April 12, 2024 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

We have identified an issue with My Backpack missing for students and teachers. The teams are currently working to restore functionality as quickly as possible. We will communicate with school organizations from help desk cases submitted. Thanks for your patience.
Components affected
ClassLink My Apps

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 04/12/2024 06:29PM

This incident has been resolved. The fix has been pushed to production.

MONITORING almost 2 years ago - at 04/12/2024 04:02PM

The issue has been identified, and a fix is being tested in our pre-production environment. The fix will be pushed to production as soon as possible. More updates to come. Thanks for your patience.

INVESTIGATING almost 2 years ago - at 04/12/2024 02:49PM

We have identified an issue with My Backpack missing for students and teachers. The teams are currently working to restore functionality as quickly as possible. We will communicate with school organizations from help desk cases submitted. Thanks for your patience.

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