Outage in ClassLink

ClassLink Sign In Issues Due to Amazon AWS

Resolved Major
October 20, 2025 - Started 17 days ago - Lasted about 13 hours
Official incident page

Incident Report

Amazon AWS, a service that integrates with ClassLink, is currently experiencing an issue affecting users in the US-East region. This outage may impact users’ ability to log in to ClassLink. Our team is actively monitoring the situation and will share updates as they become available.

Need to monitor ClassLink outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 10/21/2025 12:04AM

All ClassLink services have been restored and are fully operational.

MONITORING 17 days ago - at 10/20/2025 10:01PM

All ClassLink services have been restored. We will continue to monitor over the next hour to ensure all services remain fully operational.

MONITORING 17 days ago - at 10/20/2025 07:46PM

We are seeing significant recovery across most ClassLink services following the AWS outage. However, some SAML 1.0 applications and console are still experiencing issues. Our team is actively investigating and working toward full restoration.

We will continue to monitor the situation closely and provide additional updates as more information becomes available.

Thank you for your continued patience.

MONITORING 17 days ago - at 10/20/2025 05:50PM

AWS continues to work on mitigating network issues that are affecting multiple services, including those used by ClassLink. They are validating a fix for EC2 instance launch failures and plan to deploy it to the first Availability Zone once it has been confirmed safe to do so.

While progress is being made, we are still unable to fully scale our services at this time. We remain in close contact with AWS as they implement recovery steps and will provide another update once more information becomes available.

Thank you for your patience as we continue to monitor this situation closely.

MONITORING 17 days ago - at 10/20/2025 03:28PM

We continue to experience issues scaling our services due to an ongoing AWS outage affecting multiple systems. According to AWS, the problem originated within the EC2 internal network.

Our team remains actively engaged with AWS as they work to identify and implement mitigations. We will continue to provide updates as more information becomes available. At this time, we do not have an ETA of when services will be restored.

Thank you for your continued patience as we monitor and respond to this issue.

MONITORING 17 days ago - at 10/20/2025 12:36PM

We are aware of an ongoing AWS service disruption that is impacting signing in to ClassLink. AWS has reported substantial improvement in one of the affected Availability Zones and is working to apply the fix across remaining zones.

We are closely monitoring the situation and will continue to provide updates as AWS implements full recovery.

IDENTIFIED 17 days ago - at 10/20/2025 11:38AM

Amazon AWS has identified the root cause of the issue. Services, such as signing into ClassLink, may slowly start functioning as expected again. ClassLink is currently monitoring the situation.

INVESTIGATING 17 days ago - at 10/20/2025 11:14AM

Amazon AWS, a service that integrates with ClassLink, is currently experiencing an issue affecting users in the US-East region. This outage may impact users’ ability to log in to ClassLink. Our team is actively monitoring the situation and will share updates as they become available.

Latest ClassLink outages

My Apps Login Issues - 10 days ago
Monitoring Google Login Issues - about 2 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook