Outage in ClassLink
Roster Server Import Settings Issue
Resolved MinorIncident Report
Summary AI Generated
ClassLink experienced an issue where some tenants had missing thresholds and settings in their Roster Server, prompting the team to place all Roster Servers in maintenance mode to prevent further configuration changes and potential data loss. The problem affected only a subset of tenants, not the entire user base. After 7.6 hours, a fix was deployed and all affected tenants had their thresholds and settings restored.
We are currently investigating an issue where some tenants are experiencing missing thresholds and settings in Roster Server. This issue is not affecting all tenants. Our team is actively working to identify the cause.
If you notice any settings have been turned off, please do not turn them back on or re-run imports as this may result in data loss. We will provide updates as more information becomes available.
Components affected
ClassLink Roster ServerTrusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 4 hours ago - at 04/10/2026 08:18PM
This issue has been resolved. Affected tenants should now see their thresholds and settings restored in Roster Server.
MONITORING
about 5 hours ago - at 04/10/2026 07:37PM
A fix has been deployed for the issue affecting some tenants experiencing missing thresholds and settings in Roster Server. We are actively monitoring to confirm the issue is fully resolved.
IDENTIFIED
about 9 hours ago - at 04/10/2026 02:56PM
We have identified the cause of the issue affecting some tenants experiencing missing thresholds and settings in Roster Server. Our team is actively working on a resolution.
INVESTIGATING
about 11 hours ago - at 04/10/2026 12:55PM
*Update* - All Roster Servers have been moved into maintenance mode to prevent any further settings changes while our team investigates.
We will provide updates as more information becomes available. We apologize for the inconvenience.
INVESTIGATING
about 11 hours ago - at 04/10/2026 12:44PM
We are currently investigating an issue where some tenants are experiencing missing thresholds and settings in Roster Server. This issue is not affecting all tenants. Our team is actively working to identify the cause.
If you notice any settings have been turned off, please do not turn them back on or re-run imports as this may result in data loss. We will provide updates as more information becomes available.
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