Outage in Claude
iOS Subscription Access Issues
Resolved MinorIncident Report
We've received reports that some Apple App Store subscribers to Pro and Max plans are not receiving proper access to their plans.
Engineering is investigating.
Components affected
Claude claude.aiLatest Updates ( sorted recent to last )
IDENTIFIED
3 months ago - at 12/05/2025 12:58AM
The mobile bug has been resolved. New purchases going forward will activate plans correctly.
Engineering is still working on a fix to restore plans for already-impacted customers, expected to go live tomorrow.
IDENTIFIED
3 months ago - at 12/04/2025 06:01PM
Due to a bug introduced in Claude iOS app version 1.251117.1 (November 18), some Apple App Store users who purchased Pro and Max plans on or after November 24 did not receive proper access to their plans.
Engineering has diagnosed the root cause and is working on a fix. Separately engineering is preparing a workaround to allow affected users to restore their purchases.
INVESTIGATING
3 months ago - at 12/04/2025 05:43PM
We've received reports that some Apple App Store subscribers to Pro and Max plans are not receiving proper access to their plans.
Engineering is investigating.
Latest Claude outages
Elevated errors on Claude Sonnet 4.6 - about 7 hours ago
Elevated errors on Claude.ai - about 7 hours ago
Elevated errors on Claude.ai - about 9 hours ago
Elevated errors on Claude Opus 4.6 and Sonnet 4.6 - 3 days ago
Elevated errors on Claude Sonnet 4.6 - 4 days ago
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