Outage in Claude
Billing and subscription management issues
Resolved MinorIncident Report
Summary AI Generated
Claude experienced billing and subscription management issues affecting claude.ai and the Anthropic Console, where users encountered errors when viewing subscription details, payment methods, or attempting to upgrade or change plans. Chat and API access remained unaffected during the incident. The issue was resolved after 38 minutes with a deployed fix and monitoring for recovery.
We are currently experiencing issues with billing and subscription management on claude.ai and the Anthropic Console. Users may see errors when viewing subscription details, payment methods, or attempting to upgrade or change plans. Chat and API access are not affected. We have identified the cause and are working on a fix.
Components affected
Claude console.anthropic.com Claude claude.aiLatest Updates ( sorted recent to last )
RESOLVED
about 23 hours ago - at 05/28/2026 07:23PM
The issue affecting Claude services has been resolved. Impact occurred from 18:27 UTC to 19:05 UTC.
MONITORING
about 23 hours ago - at 05/28/2026 07:17PM
A fix has been deployed for the issue affecting Claude services and we are monitoring for recovery.
IDENTIFIED
about 23 hours ago - at 05/28/2026 07:04PM
We are currently experiencing issues with billing and subscription management on claude.ai and the Anthropic Console. Users may see errors when viewing subscription details, payment methods, or attempting to upgrade or change plans. Chat and API access are not affected. We have identified the cause and are working on a fix.
Latest Claude outages
Elevated errors on Claude Opus 4.8 - about 10 hours ago
Elevated errors on Claude Opus 4.7 - 1 day ago
Elevated errors on Claude Opus 4.7 - 2 days ago
Elevated errors on Claude Opus 4.7 - 3 days ago
Elevated error rates on Opus 4.7 - 4 days ago
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