Outage in Clearbit

Experiencing Issues with Audiences

Resolved Minor
December 13, 2023 - Started almost 2 years ago - Lasted 8 days
Official incident page

Incident Report

We have identified an issue with audience building. In some cases results are not following the configured criteria. Alerts may be delayed. We are working to identify the root cause and bring performance back to normal.
Components affected
Clearbit Webhooks Clearbit UI

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/21/2023 05:36PM

A recent change in Clearbit’s underlying architecture resulted in audiences pulling incomplete data. The incident is now resolved and audiences should reflect their full results.

MONITORING almost 2 years ago - at 12/20/2023 11:24PM

A fix has been rolled out to all customers, and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 12/20/2023 08:08PM

We have verified the fix to this issue and have started to roll the fix out to customers in batches.

IDENTIFIED almost 2 years ago - at 12/20/2023 01:17AM

We have deployed a fix to test accounts and are monitoring those accounts before a more broad rollout.

IDENTIFIED almost 2 years ago - at 12/19/2023 03:45AM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 12/18/2023 05:28PM

We are still continuing work on the fix for this issue.

IDENTIFIED almost 2 years ago - at 12/16/2023 12:14AM

We're making solid progress, but are still working on the fix for this issue.

IDENTIFIED almost 2 years ago - at 12/15/2023 05:41PM

We are still continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 12/14/2023 05:34PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 12/13/2023 10:18PM

The issue has been identified and we are implementing a fix.

INVESTIGATING almost 2 years ago - at 12/13/2023 09:19PM

We have identified an issue with audience building. In some cases results are not following the configured criteria. Alerts may be delayed. We are working to identify the root cause and bring performance back to normal.

Latest Clearbit outages

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Delays in Batch Enrichment Processing - 3 months ago
Service Disruptions Due to Google Cloud Outage - 5 months ago
Delay in Google Ads Audience Processing - 5 months ago
Webhook processing delayed - 6 months ago

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